Cherokee, Le Mars & Spirit Lake Real Estate Brokers Offer 3 Tips for Building Client Communication
A core part of every real estate broker's job is guiding clients through a complex, high-stakes financial process, a task which requires excellent communication skills. Many real estate clients are understandably nervous, anxious, or excited, so being able to allay fears and prevent mistakes is a vital part of providing the kind of service that will bring your clients back. EXIT Realty Midwest, with offices in Le Mars, Cherokee, and Spirit Lake, always advise their agents to follow a few guidelines.
Here are a few ways to communicate effectively with clients:
- Be Proactive: Always be the one to reach out your client first, and don't wait for them to contact you for updates. In addition to avoiding feelings of frustration that can get in the way of your working relationship, proactive communication will also build trust. When their family and friends ask for a recommendation, your clients will refer the real estate broker who went out of their way to maintain communication.
- Push Back When Necessary: This doesn't mean being argumentative over every single point, but if you feel that your clients are making a mistake, it's your duty to say something. In fact, articulating your reasoning demonstrates that you've thought about their actions and truly care about the outcome, which most clients will appreciate.
- Talk By Phone: Email and text messages are certainly convenient, but they do lose a bit of the warmth involved in voice communication and significantly increase the chances of miscommunication. Talk on the phone whenever possible, and meet your clients face-to-face even if you're not showing a house.
EXIT Realty Midwest provides the best training in the industry, equipping every real estate broker and agent with all the skills they need to succeed. To learn more about their innovative approach to real estate and how to take your career to the next level, just visit their website, or call (712) 546-4011 for Le Mars location, (712) 336-3405 to speak with the Spirit Lake office, or dial (712) 225-9100 to reach Cherokee.